When we receive items you have sent back to us, we will send you a confirmation email. If you have not received an email within one week, you can contact Customer Services.
We need the information on your returns label. If you have chosen an alternative delivery method, the returns process will unfortunately take a bit longer, and in some cases it cannot be completed at all if there is information missing about the item.
It is your responsibility to ensure that the items do not go missing or get damaged when you send them back to us. Remember to note the Track & Trace number of the returns label you use when you return items to us.